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Job Information

  • Employee Type:

    Full Time

  • Contact Person:

    Tripti Singh

  • Contact:

    8956859168

  • Location:

    Bengaluru

  • Job Position:

    QA Email And Chat

  • Experience

    1 to 3 Years

  • Qualifications:

    Under Graduate

  • Salary:

    ₹300000 - ₹ 500000

  • Date posted:

    28-May-25

QA Email And Chat

SmartCoin

Bengaluru

Job Description:


• Monitor and evaluate chats, and emails 100+ in a day to ensure quality standards are met.
• Identify areas of improvement and provide actionable feedback to agents.
• Prepare and share weekly/monthly quality reports
• Collaborate with training and operations teams to implement process improvements.
• Conduct calibration sessions, quality session, Dip check, TNI, BQM, CSAT & DSAT Analysis to ensure consistency in evaluations.
• Assist in updating quality guidelines and audit forms based on business needs. 

Skills & Requirements:

• 1–3 years of experience in a QA role, preferably in a fintech, banking environment.
• Strong analytical and communication skills, Fluent in Hindi and English is must
• Candidates must graduate with any Stream
• Attention to detail and a proactive attitude toward problem-solving.
• Familiarity with QA tools and CRM systems and prepping the dashboards
• knowledge of Excel is must
• Its 7 days working shift with one rotational week of