Company Website- https://www.fittr.com/ FITTR

 Job Title- Customer Delight Associate

 Job Location- Pune

 Seniority Level- Individual Contributo

 Range Of Experience- 6months to 2 years 

Job Summary: At FITTR, we're committed to delivering exceptional experiences to our customers, and we’re looking for a Customer Delight Associate to join our dynamic team. As the first point of contact for our customers, you’ll play a key role in addressing their needs and ensuring their satisfaction via email, chat, and voice support. In this role, 

you’ll be responsible for managing customer queries, resolving issues efficiently, and delivering a seamless experience that goes above and beyond expectations. You’ll bring your problem-solving abilities, clear communication, and proactive approach to handle challenges, ensuring customers feel valued and supported every step of the way. With a Customer First mindset, your focus will be on creating positive experiences, fostering long-term relationships, and continually improving the FITTR experience.

Responsibilities: - 

 Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism. 

 Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions. 

 Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.

  Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.

 Requirements: For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-

  Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism

.  Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.

  Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor. 

 Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication

.  Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment. Role Activites in Descending Order of Priority- 

 Respond to Customer Queries: Answer customer emails promptly and effectively, providing clear, accurate, and friendly responses. 

 Maintain Tone and Quality: Ensure all communications maintain a positive and empathetic tone, aiming for customer satisfaction and delight. 

 Real-Time Assistance: Engage with customers via live chat, providing immediate assistance for inquiries, concerns, and issues

.  Problem Resolution via Phone: Offer immediate solutions or guidance during phone conversations, ensuring customers feel heard and supported. 

 Personalized Communication: Foster strong relationships with customers by providing personalized support and showing genuine care.

  Team Player: Contribute insights, challenges, and suggestions to team and improve team performance. Good to Have skills (Not must have skills)-

  Experience working in Email & Voice process

  Experience in handling foriegn clients

contact person ~ Smita

mobile~ 9303791650

mail~ smitawhiteforce16@gmail.com