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Job Information

  • Employee Type:

    Full Time

  • Contact Person:

    Sakshi Sahu

  • Contact:

    9201975262

  • Location:

    Ludhiana

  • Job Position:

    Customer Relationship Manager

  • Experience

    1 to 5 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹100000 - ₹ 300000

  • Date posted:

    18-Sep-25

Customer Relationship Manager

Secured Engineers

Ludhiana

Job Description:

  1. Customer Engagement & Support:
  2. Serve as the primary contact for customers, responding to inquiries, addressing complaints, and resolving issues to maintain satisfaction.

  4. Relationship Building:
  5. Proactively build and nurture strong, long-term relationships with key customers to foster loyalty.

  7. Data Analysis:
  8. Analyze customer data, transaction history, and feedback to understand customer needs and provide actionable insights for product development and marketing campaigns.

  10. Sales & Upselling:
  11. Identify opportunities for cross-selling and upselling products and services to maximize customer value.

  13. Collaboration:
  14. Work closely with sales, marketing, and support teams to ensure a cohesive and positive customer experience.

  16. Strategy Development:
  17. Create and implement strategies for customer care, engagement, and retention.