Key Responsibilities

∙Configure ITSM platform (ServiceNow, Remedy, Jira, or equivalent) to enforce

change approval workflows.

∙Develop automation for rollback, approvals, and post-implementation reviews.

∙Support technical staff in submitting, tracking, and documenting change requests.

∙Build dashboards and reports for technical compliance metrics.

∙Pilot test enforcement workflows in high-risk domains (e.g., firewall, payment,

surveillance).

∙Troubleshoot and fine-tune enforcement controls to balance security with operational

efficiency.