JD For Customer Support Executive

(Core responsibilities)

1. Answer Customer Inquiries:

o Respond to customer questions via phone, email & chat.

2. Resolve Issues:

o Provide troubleshooting assistance and effective solutions to customer problems.

3. Document Interactions:

o Maintain accurate records of customer interactions and concerns.

4. Know the Products:

o Stay well-informed about company products and services to provide accurate support.

5. Ensure Customer Satisfaction:

o Follow up with customers to ensure their issues are resolved and they are satisfied.

6. Collaborate with Team:

o Work closely with colleagues to deliver consistent, high-quality support.

7. Report Trends:

o Identify and share recurring issues and customer feedback to improve processes.

8. Collect Feedback:

o Gather customer opinions to enhance their experience with the brand.

What You Bring to The Team (Experience & Education)

Education: Any Graduate

Experience: 1-2 years

Salary: Upto 22K (No bar for right candidate)